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CLIENT CHARTER OF KEMAMAN MUNICIPAL COUNCIL

NO

ITEM

1

To make payments for work claims and supplies at least within 14 working days from the receipt date of completed documents.

2

To resolve all complaints within 14 working days (for complaints not involving any financial allocation)

3

  1. To inform the results for vacant premise lots applications to applicants within 7 working days
  2. To inform the results for assessment tax objection to applicants within 30 working days

4

To process and issue the Building Plan Application approval letter within 37 days from the completed application receipt date along with the supporting review by the technical department.

5

To conduct urban landscape beautification once in 3 months

6

To issue the complete Planning Permission Results within 57 days

7

To conduct seizure of motorcycle and clamping of tyres for motorcycles violating the provisions under the Road Traffic Order at least twice a week

8

To ensure the official website is updated within 3 working days.

9

To ensure 70% of the parking meter is in good and functioning order throughout the operations period

10

To inform hall and mini stadium rental application results to applicants within 3 working days

11

  1. To provide refuse collection service in all residential areas 4 times a week.
  2. To inform the licence application results to applicants within 1-21 working days

12

  1. To formulate and carry out the Local Agenda 21 Programme under the Ministry of Housing & Local Government, twice a year.
  2. To plan and carry out the Sports, Culture and Tourism Activity Programmes twice per period.

            *Amended on 11 October 2011